Interpersonal Skills at Work PDF
By:John Hayes
Published on 2002 by Psychology Press
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
This Book was ranked at 17 by Google Books for keyword Skills.
Book ID of Interpersonal Skills at Work's Books is v28a4svVMU4C, Book which was written byJohn Hayeshave ETAG "n/kxCx9gO1g"
Book which was published by Psychology Press since 2002 have ISBNs, ISBN 13 Code is 9780415227766 and ISBN 10 Code is 0415227763
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Book which have "306 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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